1. Refund requests must be made within 14 days of delivery date. After 14 days from delivery date you must contact Customer Service to determine the best course of action.
2. Unit must be in like-new condition and returned in original packaging with all original accessories, literature and other components. HoneyBee Nanny reserves the right to reject any refund request if the product is received damaged or if any accessories, literature or other original components are missing.
3. A Return Authorization (RMA) number must be obtained prior to returning the product; to request an RA number, please email email@example.com and provide the following information:
Reason for Refund
Date of Purchase
4. Upon written receipt of the RA number, send product to:
1129 Beaverpond Rd.
Peebles, OH 45660
5. Please mark with the RA number on the outside of the package.
6. Products received without an RA number and the required documentation as specified above may not be accepted or processed for return.
7. Products received that do not meet the above return criteria may be returned to the customer via ground shipment.
8. You may be responsible for shipping costs for returning the product to HoneyBee Nanny. Product should be shipped so that it can be tracked and/or insured; HoneyBee Nanny is not responsible for products lost or damaged during return shipment.
9. Returns may be subjected to a 10% restocking fee. Shipping charges may be nonrefundable.
10. Funds will be credited within 5-7 days of receipt of returned product pending qualification and subject to above criteria.